Booking
Cancellation policy
Last updated October 2026
This page is written as a starting point in plain language. Please have it reviewed by a qualified adviser before relying on it.
Your time matters, and so does the time of everyone who comes to Meraki, A Soul's Journey to Wellness at 283 Bay Street, Thunder Bay. This page explains how cancelling and rescheduling work.
Please give 24 hours notice
If you need to cancel or reschedule, please do it at least 24 hours before your session. That time lets me offer the space to someone else who is waiting.
Late cancellations and no-shows
A change made with less than 24 hours notice is a late cancellation.
A no-show is when you do not arrive within 15 minutes of your start time and have not been in touch.
A late cancellation or a no-show has a fee of [fee to be confirmed by Shannon].
If a deposit was taken for your booking, it is kept for a late cancellation or no-show. If no deposit was taken for your booking, there is nothing to forfeit.
How to cancel or reschedule
Use the manage link in your confirmation email, or sign in to your client account. Both let you cancel or choose a new time.
You can also call (807) 252-7021 or email meraki.asoulsjourney@gmail.com.
Your emails
You receive a confirmation email when you book, and a reminder email 24 hours before your session.
Illness and emergencies
Life happens. If you are unwell or something urgent comes up, please get in touch as soon as you can. Illness and emergencies are met with understanding, at my discretion.
If I have to cancel
If I ever need to cancel your session, I will reschedule you or refund you in full.